Return Policy


  • All regular stock product (current/not discontinued) is returnable without offset for up to 12 months after purchase.
  • A 15% restock applies to anything being returned after a 6-month period.
  • Special order product may be returned for up to 60 days at a 25% restock from date of PO issued (excluding all custom build product). 
  • Special order product may be returned up to 90 days from date of PO issued at a 50% restock.
  • Any special order product outstanding longer than 90 days becomes non-returnable.
  • Fiberglass caps can be returned on a case-by-case basis at a 50% restock. Please contact your local CTP sales rep to discuss options. Not all fiberglass is returnable, unfortunately.
  • Freight is non-refundable.
  • Product will be picked up on next delivery to your facility on our local CTP truck, or you may drop off after the RGA is approved. 
  • If we do not have a truck in that area, the product needs to be shipped freight prepaid at the cost of the customer. Product that had been shipped in error is excluded from this.
  • All product must be received in new, saleable condition. Any damage to packaging may incur a re-box fee.
  • 12v products are non-returnable and shall be considered final sale.
  • All shipping packages being returned must have your company name & RGA clearly marked.
  • All returns are subject to inspection and must meet manufacturer policy specifications to be eligible for return / credit.
  • Credit will be issued to your account (minus any restock fees) after the product has been inspected and is deemed as new & saleable. If it is not, your CTP sales rep will contact you, advise of the issues and determine a plan of action from there.
  • If you have a warranty issue, this cannot be returned via the RGA process. Please refer to our warranty policy for the proper process detail.
  • Each account has a max return amount up to 20% of previous year purchases.